I highly recommend this dealership! Shone Wright and his service team were phenomenal! I’m always nervous when getting (mechanical) automobile work done! Made me feel comfortable from the beginning. Wonderful character and integrity from everyone that I came into contact with. Definitely returning! Customer care and service was outstanding! Kudos!
Very Good customer service
The service was great
Every time I come in, they're very friendly. The service manager was wonderful and on top of things. I love my 2021 Elantra. Thanks to ALL of you at Terry Reid.
I have bought two vehicles from here and I use them for my service needs too. They are great at their jobs and exceedingly friendly. This is the best dealership around.
I 100% wish I bought my car from this dealership rather than the one in Rome. Their service department especially Talia is amazing and so helpful! I just needed a regular oil change and another thing to be looked at. It was very quick and they fit me in that day! I will always bring my car here to get serviced and buy any future cars here. They really do care they called me a couple of days after just to make sure everything was okay with my car and no issues!
The service manager followed up on my previous review. He was very courteous and concerned about my satisfaction. He has agreed to recheck my vehicle and I was given 2 complimentary oil changes.
Bryan was seriously the best when we were car shopping here! Super friendly and personable and not pushy at all! If you are interested in a Hyundai, we highly recommend this dealership and Bryan specifically!
very friendly welcoming place. The service department staff is awesome, friendly and attentive.
JT at Terry Reid Hyundai took care of us, went above and beyond to ensure my Wife's New Palisade purchase was what she wanted and expected. Life is not always perfect but JT made it perfect for my wife...Thank you Terry Reid!
We had a great experience with Austin! We went in not expecting to leave with a new car that day, and they bent over backwards to make sure we left happy! We ended up with a fun new car, with way more upgrades than expected, for the price we needed! I also LOVE Theresa! She was so helpful when I called with a service question. I hope our service experience continues to be great!!!
Great customer service, friendly atmosphere
Have bought 4 cars there in nine years. Everyone is very friendly, gives good service and gives u as much time as u need to explain things and answer questions.
Both ladies in the service department were very helpful and knowledgeable. They checked on me while I was waiting and kept me updated on my car.
Coming from another Dealership my experience was night and day. I really appreciated the great customer service and attentiveness to my needs. I look forward to working with Terry Reid Hyundai in the near future!
Really friendly staff! Made us feel welcomed. Tillman is a awesome salesman! I really recommend anyone to this dealership, they treat you like they really care
Terry Reid has always been awesome to me!! The team (management, sales,service,financial) was exceptional (01/18)! I purchased my 2021 Hyundai Elantra (Hyun-E)!!
I have always had great service and communication with the staff and the owners. Look forward to receiving our new GV80 and G70 3.3 Turbo.
We checked a couple dealerships and we decided right away when this place..Mr. Tillman is a great sales man. I really recommend the place
Great service and super easy to work with. I will definitely be a returning customer. Every tone was pretty personable and very awesome at getting me at the price I wanted.
Nice friendly and always trying to make things right for me and my cars . Pleaseing to visit and hang out with them when there is an issue
We arrived here on December 21, at about 7:40pm, after an awful experience at Town Center Nissan. We were coming with just the intention of test driving a 2020 Elantra so we could consider it as a vehicle to purchase. Austin was so welcoming, even though we had arrived 20 minutes before close. He was very kind, not pushy, and actually wanted to work with us to make a deal. Eric worked with us on the trade in and got us a good price for our old vehicle. Christian helped us with financing and made everything easy to understand. He answered any questions ...
Thank you Paul for the show-n-tell and winning me over on the Santa Fe. Thank you to Austin for helping with the final touches. I absolutely love the small-town feel and friendliness of the whole staff. I love my new car.
My car was taken care of very well; however, after I got home and looked at my paperwork more closely, I feel they charged me too much for installing the battery. The price the Salesperson told me the battery would cost was lower than half what I was billed for. Probably the same Tech I had a problem with on my last visit just trying to get even with me. LOL
My service was 15K which involves Rotating Tires. When I arrived, I specifically ask for my tire pressure to be 35. I check my tires the following day they were NOT at 35 with variable of 32, 32, 32.5, 33
We actually purchased two cars. The first one led up to the second one. Be great to know about previous owner's comments regarding "top boot" for convertible - they have to know something about it. They are not available anywhere and the mfg. is out of business. This is considered a critical part for that Toyota Solara.
These guys were incredible! Would definitely buy from them again! Matt and his staff are knowledgeable and went the extra mile. Appreciate it guys.
The service I received from the staff at Terry Reid Hyundai is why you should do business in your hometown and support your local economy. The dealership did not have the specific vehicle on their lot I wanted and it was no issue for them to search and obtain the vehicle I wanted. The staff at Terry Reid Hyundai located the vehicle I requested and had it transported to Cartersville to their dealership. This was customer service at its finest. Thanks for going the extra mile to make sure I was satisfied and that I would be returning to do ...
As always very friendly and courteous service. Answered all of our questions and concerns fully. Very enjoyable waiting area while waiting on vehicle to be serviced. They kept us informed of the progress of the service. Highly recommend Terry Reid Hyundai if anyone is looking for a new vehicle.
McKenzie did a great job, Will send her more business
Everyone is awesome. From the Service Department to sales and Finance. I love doing business with Terry Reid. I’ve purchased my last 4 vehicles from Terry Reid. Or is it 5? 😁
Great experience from beginning to end. The car was ready to go when I arrived, the paperwork was quick and organized, and the sales staff were very professional and courteous.
Excellent service. Let me know exactly what was happening with every step. Polite and courteous. Car is doing great since the work. Awesome customer service.
Austin was awesome to work with, start to finish! Me and my husband had no idea what we were about to do due to mulitple complications and he listened to everything we wanted in a car and picked us out the perfect vehicle. We love our 2020 Kona 🖤🚘
Awesome team! Awesome customer service! Awesome price! Awesome finance options! Awesome Car!!!! They make it easy! 10 stars! Purchased a brand new 2021 Hyundai SUV for my daughter. Came back for more with a 2nd purchase... preowned Honda Civic for my son. Thank you!
Terry Reid Hyundai is where my family goes to buy cars. Period. We’ve bought all of our cars here for almost two decades. Great folks, great cars and excellent service. It doesn’t get better than this!
They do good work and are usually pretty quick.
I received amazing customer service. I came in to only get my trade in appraisal and walked away with a brand new car. Truly amazing
Nice people, and love my car. Only reason I was there was the new hybrid came in. I drove over 2 hours to get there. Expressed interest in speeding up the process. I was there before 9 am and left just before 1 pm. Only real complaint is the duration of time spent. I had 2.5 hours to drive back home after this, made for a long day. Makes me wonder if I’d made it by 8 pm night before if I’d have still been there at midnight??? Or if everyone would have also been motivated to speed things along
Awesome service department!!!
McKensie Dover is my regular service provider and she does an excellent job. The only inconvenience about the whole experience is this 25 word requirement.
Staff is very sweet and makes everyone feel welcome. I was very relieved to see staff wearing masks during my visit. I work at a hospital and was very thankful that everyone was following the proper guidelines. The service department is one of the main reasons I have continued to purchase cars at this dealership. The Service dept. is the very best!
The guys at Terry Reid Hyundai were awesome. They worked with me to get the deal I wanted on the car I wanted. I couldn’t be happier with my experience. Thank you!!
Terry Reid Hyundai always gives me excellent service. The people in service department are courteous and welcoming. The best dealer experience I have ever had.
Service people were great. Mackenzie Dover in the Service department was very kind. I also want to thank Teresa Bellamy their receptionist for her kindness for helping me get to and from my apartment while service was being done on my vehicle. The Director of the service department was awesome.
they gave me a clear and concise diagnosis of my issue along with excellent service! thank you for the great service as usual. will be back!
Always been treated fairly and courteously by the staff at this dealership every time we come in for service or trade for a new vehicle.
My last service visit was good. A gentleman took time to visually inspect my car and drive it to determine the problem. The noise is still there but not consistent enough for them to determine where it is from. I was assured it was safe to drive.
The best dealer experience I've ever had. These guys were very friendly and customer oriented, and very knowledgeable about the vehicles on the lot.
Everything went smoothly. After the problem was diagnosed, the repair was quick. People were very friendly and helpful.
Service reception employees very friendly and service was completed in a timely and efficient way.
Terry Reid/Hyundai surprise me with a birthday gift. They provided me free maintenance and started my birthday weekend off. I sooo appreciated this. Thanks to Ms. Theresa, Kayla, and Charlena. A BIG thanks to each of you.
Austin did an amazing job. He was there to address my questions but he did not pressure me at all. He was very knowledge about the car I was considering and eventually bought. Thank you!!!!!!!
Always a pleasure getting my car serviced at Terry Reid Hyundai! In and out in a timely manner and even enjoyed a cup of coffee while I was there.
Sales & Service I purchased a used vehicle and Tiffany & the Sales Mgr were awesome. The SERVICE Team is wonderful...especially Teresa ! Truly a wonderful group of people to do business with. Thank you Teresa for telling me where the tire lock key was.....😊 You are a blessing! 😃
I drove 600 miles for a low production Hyundai vehicle that Terry Reid Hyundai had in stock. They were willing to work out a deal that made the drive worth it. That alone made me happy with the dealership, however the reason for the review is actually based on when I made it to the dealership. I arrived around two hours before they closed on a Saturday, my new car was already detailed and sitting outside the front door. Austin (salesman) already had the deal ready to go and paperwork ready to sign. I met Christian (Finance Manager) briefly and he ...
Great customer service. In the area from out of state and couldn't of asked for better service. The waiting room was comfortable for the hour wait it took also.
Excellent experience. I purchased a new vehicle from out of state (Florida). We worked out a deal over the phone and got it out in writing. I arrived a few hours before close, they had the vehicle ready front and center. Was there for about two hours (part of it driving the vehicle and going over the final details). Financing was quick overall, yet still thorough and not rushed. Austin (Sales) and Christian (Finance Manager) were both incredible, I would recommend anyone to bring their business here.
I was very pleased with the service I received on my last two visits and will continue to come back when I need other services or, when I can afford it, a new car.
Car taken in as scheduled, serviced and returned in a timely manner. Service personnel friendly. Department clean and appealing. Prices are extremely reasonable. Will bring my other vehicle in for service
Great staff, great customer service! TR takes care of service needs for all my vehicles now! The waiting areas are set up for a safe waiting experience. From my call to set up my appointment to the service I have received has been great! Thank you!
Austin had knowledge of your cars and which ones had what . I liked that Austin listen to my wants and needs in a car and answered all my questions.he was very polite and made the car buying experience smooth. I will be referring my family and friends to see him and or the Hyundai dealership.
Great service! I'll continue using this dealership! Very helpful!
I have always had a good experience with your Customer Service until Wed 9/2 and was very disappointed that day; however, on Wed 9/9 I regained respect back for that department. Michael took charge of my problem and fixed everything but my gas cap, it had to be ordered. Later in the week I received a phone call telling me they had the cap. I’m going to make an appointment this coming week for them to fix it. All is well with my car now.
Miles was an excellent salesmen. I was open to any car did not go in with a specific car in mind. I did have a specific budget so we started with that then he gave me options of what cars would fit and I went away very happy with a 2020 Venue.
Mckenzie Is a Great service adviser! I never have a problem anytime i have a service woth them! Everyone is friendly and great at what they do
Everyone was great, and addressed my needs. Currently I am waiting for a replacement steering column to come in which during this turbulent times might be a minute!
McKensie and the Service Manager did a great job diagnosising a bad blind spot sensor. Not surprising, they always do a great job!!! i will buy my next Genesis from this dealership
The appt. took longer than I thought it would. I guess I didn’t spend enough to get a car wash. Disappointing! Two clients came in without a mask
Great experience! Very easy and laid back. Easy experience to get a car. Christain was a very good salesman and made sure we were happy the whole time!
Best car buying experience of my entire life. Salesman was respectful, pleasant and gave us all we could have hoped for, and the entire team is wonderful!
I got a great deal on my Hyundai, and was treated with kindness and respect. I especially enjoyed working with Matt. Christian was great too. This is my seventh Hyundai.
Always have a good experience when I need to visit this dealership. Very friendly and helpful associates. Very clean and comfortable shop. Found out that what I neede was covered by Warranty thanks to McKensie.
Very good customer service
Terry Reid always takes care of me the only thing was this time I went in for some wiper blades and have my car washed and it took 2 1/2 hours which seemed excessive
Called to see if they had an appointment for a oil change and they put it in. I explained that I had another errand to run and didn't know if I could make the scheduled time. They explained to me to just show up and they would work my car in. When I arrived, I was in and out in about 35 minutes! I will definitely be back to have my car worked on there! Friendly staff and great customer service!