During the 3 months that my vehicle was at the Body Shop I was dealing with Jacob. He was extremely courteous, always answered all of my questions and was very informative during the entire process. Thank you again for being so kind and helpful!
We bought a Subaru from this location. I hate the car-buying process and try to do it once a decade — from start to finish, the entire team was fantastic. Miles is very knowledgeable and patient; Christian was able to offer us several options that gave us the flexibility we needed financially and the chance to really benefit my husband's credit score; the owners Claudia and Matt took the time to sit down and have a real conversation while we waited for paperwork. The values of hospitality and community service are evident through and through. We live out of state ...
Friendly service staff.
Jennie and Maria and staff are so friendly and provided absolutely amazing service! They are fast, very detailed, and provided a family-type environment from the moment I walked in the doors. This was our first visit, and they have earned lifetime customers.
The customer service here is excellent! I actually go here instead of a closer dealership because the customer service is so good. I got my car serviced recently and Jenny was great and so accommodating. She even gave me a discount on my oil change. I would definitely recommend this dealership.
Jennie always makes sure to take care of all my service needs!
Maria & Teresa are valuable assets to the service dept. at Terry Reid. I appreciate their excellent customer service & their always going above & beyond for their customers.
Jennie is amazing. She made my car service experience much better than some I had in the past by other dealers! She had a big smile on her face. She had me and my kids cracking up from jokes. She made me feel like I was in and out in no time do to her wonderful personality. Thank you, Jennie!
I had Jennie as a customers service rep she was OUTSTANDING got me in and out of the shop she is hands down the best I will ask for her anytime I come in there. She has a wonderful personailty and super sweet🙂🙂🙂
I am super happy with the quick service and amazing staff. My advisor, Jennie Swim, paid a lot of attention to me and I will ask for her next time I got in for service.
Jennie was a great help today. I am very satisfied with my service. Thank you all!
Terry Reid Hyundai's service department was phenomenal! Maria took care of me and treated me like family. The manager, Shone, was very knowledgeable when it came to what my car needed and not. Teresa was such a doll to talk with 🙂 I will definitely continue to bring my car here for service.
I don't just work here... I'm a customer too!!! This team has really come thru for me... when ever a light comes on or something doesn't seem to be working right... they take my car in and do what ever is necessary to correct the issue. Having a brand new car can be a little scarey sometimes, but I'm always re-assured they have my back. And they take care of my baby.I now know the benifits of going to a dealership!!! Thank-you Terry Reid
Jenny is the one she is kind nice she is a people person she went above and beyond to service my car she is the one for the job thanks have a blessed day
I came in this morning for an oil change and was greeted with a big smile from Jennie! Her assistance and dedication to her job really made the experience a smooth process for me. I came right in and was serviced almost immediately. The oil change did not last long at all! I am very pleased with the service I received today. Definitely check them out if you ever get a chance (:
I've always done my own work on my vehicles. So when we bought my wife a new Hyundai Sonata from Terry Reid Hyundai, all our services were included. We went to get our car's first oil change and filters replaced. I went on my lunch break, so I was worried that they wouldn't be a great in I'll give up the about it to finish in time. There was a lady named Jennie working that said she would make sure that they would get me taken care of in time. She was so friendly and very ...
I had a very smooth experience with services. Jennie helped so much!
With everything going on in this crazy world; I was actually surprised when I came in the get my vehicle serviced. The Sanitation Care they are taking to protect their customers from Covid is pristine! Ive dealt with alot, I mean alot of people through life and customer service workers have not been a favorite. You know when you go to a business to purchase something and the worker gives you a attitude, like you just interrupted their dang life ( when it's clearly their job) that ruins my whole day!!! Well going here compared to my original service location ...
Jennie was by far the best person I have ever dealt with. She made getting an oil change fun and easy! She went completely out of her way to get me the best experience in car service! If I could give more than 5 stars I would! Definitely recommend her and Terry Reid Hyundai!
Jennie helped out a lot with my services that I needed completed. She made my experience move a lot smoothly!
Jennie helped out tremendously with the services I needed completed on my car!!
I love the Sweet lady that took care of me And my brother in law ! She was awesome my brother in law didn't speak English but that was okay because she knew Spanish very fluently and she took great care of him and he fell at ease so I'm buying my car there next week because I love this place thank you Jenny swim you're awesome sauce.lol
My experience was wonderful and Jennie really made my experience as pleasant as possible in taking care of the serves needed with my car!!
Loved it!!Jenni is definitely your girl...
The young lady Jenni was wonderful took care of everything put my mind at ease thank you Jenni for taking care of a old gal like me that means the world to me!
Jennie was amazing! Always a pleasure to deal with and look forward to each interaction! Thanks for the great service
The service team was very helpful and courteous. Jennie was extremely kind and knowledgeable.
I reside in McDonough, Georgia and I drove to Cartersville to test drive a vehicle I thought I was interested in. Upon my arrival I didn't realize what a Hybrid vehicle was so needless to say I didn't purchase . In the midst of me leaving the dealership I accidentally dropped my power beats ear buds in the case. When I arrived back home I received a call from Alston advising that I left my ear buds and he would store them up for me. Eric, the sales manager, verified my address and surprisingly sent them to my home ...
(Service Department) Jennie, Mari, and Teresa were very helpful and courteous in helping me get my car fixed and answered my questions the the best of there abilities.
IF YOUR LOOKING FOR THE BEST SERVICE TEAM THIS TERRY REID LOCATION SHOULD BE YOUR GO TO!! JENNIE AT THE FRONT DESK WAS GREAT AND HAD GREAT CUSTOMER SERVICE SKILLS !!
Just wow the service and customer service is elite, not my first car I buy here very knowledgeable and a family atmosphere. Don’t leave without talking to Jennie in the service department she’s like the icing in the cake.
Leaving a reivew because Terry Reid Hyundai did not dissapoint! Great service, so kind and welcoming! Everyone is so polite, but i would like to mention Jennie in the service dept, especially! Such a help and so patient with everything! She made this a more pleasant experience and all around better!
Super busy but the Customer Service was Spot on!!!! This city definitely need more people like Jennie! Going above and beyond to make sure me and my family was pleased was appreciated! I dont care what people say Race is a Issue and it happens alot when you go and spend your hard earned money. Thus far I've never felt more welcomed! RESPECT Thank You Jennie you definitely deserve a bonus just for being you!
Mi experiencia En esta lugar fue maravillosa! Mi carro quedó al 100! Graxias Jenni ...
Muchísimo gracias por todo Jennie! Fue un placer de conocer un negocio k en verdad importa los necesidades de sus clientes.
I was very impressed with the customer service I received from Jennie, she walked me through exactly what was going to happen with my car. The service was timely and my car was exactly how I expected it. Thanks Again Terry Reid.
Don't have to drive far for great freindly service. Great prices for trade in. Service department will take care of you. Talk to Jennie Swim she can take care of your needs and keep you laughing at same time. Thanks Terry Reid
I would just like to say i had a great experience at terry Hyundai of cartersville .most of the staff was awesome but my 5star goes to jenny Swain who went beyond my expectation and done her best to satisfy me.thank you for a great experience.
I had the most pleasant experience Jennie was so polite and professional, I was already frustrated and she saw that and took the time to actually talk to me and get all that was needed for the service on my vehicle . Definitely a breath of fresh air . Customer service at its best !!!!!
I just wanted to say if you are looking for a car or just an all around exceptional experience while looking for a car this is your spot to go! Jennie is your girl!!! She went above and beyond to help me get my car serviced the way I wanted it and she was just so pleasant and very helpful at that as well!! I will be a repeat customer that is for sure!!! Thank you Jennie for your outstanding service in helping me!
I was totally impressed with the service I received when visiting In Cartersville. I particularly want to say that as a customer service rep my whole life, I was astounded by Jennie Swim. She was very informative! She made sure that I knew what I was getting, and was willing to explain things to me. Of course that led to me feeling relieved. She was impressive! Kudos to Terry Reid Hyundai of Cartersville and Jennie Swim!
I had a great customer service and I got my car serviced just how wanted it. Thank you Jennie MaCu Swim
Customers service was outstanding thank to Jenny swain for all ypur help and my 100 ? About the car .she was awesome and very patient ...thanks jenny...sabrina
Absolutely the best place to go. Awesome customer service. Be sure to Ask for Jennie, she will make sure your car is serviced the right way. She always goes above & beyond for her customers!!
I had great customer service and i got your car serviced how you wanted it. THANKS!!!! 🌟Jennie Swim🌟
jennie there in the service dept helped me out she was very friendly and was able to answer all my questions i will definitely be using terry reid for all of my vehicles maintenance services
After a long day of work.. it's such a comfort to slide into the driver-seat of my beautiful ELANTRA from Terry Reid Hyundai!!! The best deal ever, and the best car ever!!
Very much satisfied ,wonderful staff in all areas
I just want to say that I am so appreciative of Terry Reid's service department. They are always very helpful and so nice. I've been coming here for years now, and I don't think I will ever go anywhere else. Even tho I don't have my Hyundai any longer, they still treat me just as good. Thank you for the amazing team you have here in Cartersville Ga.!!
Nothing but great things to say. Tilman worked with me to get the car I wanted and at the price I was looking for. The entire process was very smooth. Never felt pressured or rushed to make a decision during the entire purchase process. By far my best experience at a dealership.
I highly recommend this dealership! Shone Wright and his service team were phenomenal! I’m always nervous when getting (mechanical) automobile work done! Made me feel comfortable from the beginning. Wonderful character and integrity from everyone that I came into contact with. Definitely returning! Customer care and service was outstanding! Kudos!
I thoroughly enjoyed my experience at Terry Reid Hyundai! I will definitely be coming back and recommending them to all my family and friends.
Very Good customer service
The service was great
Every time I come in, they're very friendly. The service manager was wonderful and on top of things. I love my 2021 Elantra. Thanks to ALL of you at Terry Reid.
I have bought two vehicles from here and I use them for my service needs too. They are great at their jobs and exceedingly friendly. This is the best dealership around.
I 100% wish I bought my car from this dealership rather than the one in Rome. Their service department especially Talia is amazing and so helpful! I just needed a regular oil change and another thing to be looked at. It was very quick and they fit me in that day! I will always bring my car here to get serviced and buy any future cars here. They really do care they called me a couple of days after just to make sure everything was okay with my car and no issues!
The service manager followed up on my previous review. He was very courteous and concerned about my satisfaction. He has agreed to recheck my vehicle and I was given 2 complimentary oil changes.
Bryan was seriously the best when we were car shopping here! Super friendly and personable and not pushy at all! If you are interested in a Hyundai, we highly recommend this dealership and Bryan specifically!
very friendly welcoming place. The service department staff is awesome, friendly and attentive.
JT at Terry Reid Hyundai took care of us, went above and beyond to ensure my Wife's New Palisade purchase was what she wanted and expected. Life is not always perfect but JT made it perfect for my wife...Thank you Terry Reid!
We had a great experience with Austin! We went in not expecting to leave with a new car that day, and they bent over backwards to make sure we left happy! We ended up with a fun new car, with way more upgrades than expected, for the price we needed! I also LOVE Theresa! She was so helpful when I called with a service question. I hope our service experience continues to be great!!!
Great customer service, friendly atmosphere
Have bought 4 cars there in nine years. Everyone is very friendly, gives good service and gives u as much time as u need to explain things and answer questions.
Both ladies in the service department were very helpful and knowledgeable. They checked on me while I was waiting and kept me updated on my car.
Coming from another Dealership my experience was night and day. I really appreciated the great customer service and attentiveness to my needs. I look forward to working with Terry Reid Hyundai in the near future!
Really friendly staff! Made us feel welcomed. Tillman is a awesome salesman! I really recommend anyone to this dealership, they treat you like they really care
Terry Reid has always been awesome to me!! The team (management, sales,service,financial) was exceptional (01/18)! I purchased my 2021 Hyundai Elantra (Hyun-E)!!
I have always had great service and communication with the staff and the owners. Look forward to receiving our new GV80 and G70 3.3 Turbo.
We checked a couple dealerships and we decided right away when this place..Mr. Tillman is a great sales man. I really recommend the place
Great service and super easy to work with. I will definitely be a returning customer. Every tone was pretty personable and very awesome at getting me at the price I wanted.
Nice friendly and always trying to make things right for me and my cars . Pleaseing to visit and hang out with them when there is an issue
We arrived here on December 21, at about 7:40pm, after an awful experience at Town Center Nissan. We were coming with just the intention of test driving a 2020 Elantra so we could consider it as a vehicle to purchase. Austin was so welcoming, even though we had arrived 20 minutes before close. He was very kind, not pushy, and actually wanted to work with us to make a deal. Eric worked with us on the trade in and got us a good price for our old vehicle. Christian helped us with financing and made everything easy to understand. He answered any questions ...
Thank you Paul for the show-n-tell and winning me over on the Santa Fe. Thank you to Austin for helping with the final touches. I absolutely love the small-town feel and friendliness of the whole staff. I love my new car.
My car was taken care of very well; however, after I got home and looked at my paperwork more closely, I feel they charged me too much for installing the battery. The price the Salesperson told me the battery would cost was lower than half what I was billed for. Probably the same Tech I had a problem with on my last visit just trying to get even with me. LOL
My service was 15K which involves Rotating Tires. When I arrived, I specifically ask for my tire pressure to be 35. I check my tires the following day they were NOT at 35 with variable of 32, 32, 32.5, 33
We actually purchased two cars. The first one led up to the second one. Be great to know about previous owner's comments regarding "top boot" for convertible - they have to know something about it. They are not available anywhere and the mfg. is out of business. This is considered a critical part for that Toyota Solara.
These guys were incredible! Would definitely buy from them again! Matt and his staff are knowledgeable and went the extra mile. Appreciate it guys.