Service and parts department is terrible. My washer fluid reservoir would leak all the fluid out of my 2023 Santa Fe. Took it in and they said it was a bad hose and they would order it and let me know when it was in. 2.5 months later I called to see if was in and they never ordered it. Didn’t even know what it needed. So they said they would just replace the whole thing and it would take a week to get it in and they would call me. Never got a call and can’t get them to answer. Definitely find another place to buy a car and have it serviced.

We had to take our 2020 Hyundai Palisade back aging fo the oil consumption and knocking issue again on December 6, 2024. We spoke with Raphel in the service department. We ended up having to leave the vehicle, and they don't have loaners so we had to rent a vehicle at the Enterprise-rent-a-car next door $300.27. We advised them that we had an extended warranty with Triton, but when we called back the said they called but the warranty wasn't covered and it would cos about $350 to $400 to replae the oil gasket housing. I came in and paid the $415.34 on 12/10/2024. We ended up taking the car back to the Hyundai in Kennesaw on 12/23/2024 where we purchased it last October because it was starting the same issues from the previous vist to Terry Reid Hyundai in Cartersville, and they did an inspection and changed the oil free of charge, and the service advisor asked to see our paperwork on where we paid to have this issue repaired, but it was still leaning from the oil gasket housing. They advised us to contact Raphel at Terry Reid, so we called him and put the service advisor on he phone and then he asked to bring the vehicle back in to be inspected. We took the vehicle back on 12/23/24 after the telephone call and then he became ver defensive and said they sealed the gasket, but if you look on the receipt they charged for the part, labor, tax, transaction fee totaling $415.34. Raphel then stated that it would cost an additional $600 to do the repair that we just paid for. We called the extended warranty company and they stated that that part and service is covered under our extended warranty and that they didn't receive a call from Raphel at Tery Reid Hyundai about coverage because they keep a call log for warranty requests and authorization. We called the Terry REid Dealership this morning to speak to the general manager and were told nobody was available and we would have to speak with Raphel. I can honestly say that I have never in my 59 years have ever seen such a clear disregard to other human beings with price gouging in this economy. This dishonesty and disrespet is just wild.

I will not buy another car from Terry Reid for as long as Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to file a gap insurance claim has been unbearable. I needed to file a gap insurance claim and I reached out to him and the Office Manager, Andrea Adcock for a copy of my sales contract. I have sent close to 20 emails with maybe 2 unhelpful responses. I had to go down to the dealership after a month of no response only to be given the wrong paperwork. When I reached out for the correct paperwork, I was again ignored for a month. Once again, I received the wrong paperwork when Andrea sent me the incorrect paperwork for a previous car. It has been two months of this complete lack of communication with no resolution in sight. I went down to the dealership again to get the correct paperwork only to be turned away and told it will be emailed to me on Monday. I have no faith that they will get me the paperwork when they say they will. Austin and Andrea have completely dropped the ball when it comes to handling this situation.

Austin Nichols is the best. Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything.🌟🌟🌟🌟🌟

A+ to several individuals who turned my car buying experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we committed to buy "immediately" and the stated that were were "wasting his time" into a DREAM because or Capers Alston who is their superstar. He really made it happen for us. Capers is The Best.

Howard was excellent in getting me a good price on a car. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping.

Oil change & tire rotation in record time it seemed on an unscheduled appearance during a rain storm.

Howard was amazing to work with. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last.

Was busy and got me in quick so I can go home after working third shift

Matt is fantastic. Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he really came through helping me. Thank you Matt for being so helpful and awesome

Every one tried to sell me a vehicle. The negotiation process was difficult but we came to terms for the cash I had available.

Very respectful and knowledgeable about the product. He gave us very good service as well as answered our questions.

Great experience, friendly and professional sales and finance staff. Glen and Austin were great to work with.

Salesman was excellent. Finance guy was excellent. The dealership as a whole was excellent. Very happy with our Tuscon.

Went there on a limb, and was surprised and pleased with selection and staff. Had just what I needed

Terry Reid HYUNDAI was excellent in every way possible! We are a first time customer of this establishment and could not be more satisfied with every individual we worked with. They took the time to treat us like family with respect and answered all the questions and concerns we had when purchasing a brand new vehicle. We will continue to be loyal to them and look forward to sharing this great experience with everyone we meet. Thank you! You have a great team. We have no doubt that in the event we need to reach out to them for anything in the future, they will be there to deliver the best service and help possible! Thank you from the bottom of our hearts! Warren and Sheila Garman

Nice people, really enjoyed meeting salesmen Will. Helpful group of people enjoying the Colorado so far Thanks Terry Reid!

Marcel was excellent to work with . He got my car situated and fixed in a timely manner and was very professional. He is joy to work with . Thank you

This dealership up the hill off JFH Parkway is a great place to buy your next car. From calling to inquire about a car, to driving off with the very same one I was interested in...less than 1hr30mns....including test drive. Anthony and Tillman are wonderful people...made the whole experience wonderful.

Great experience! Highly recommend and exceptional customer service! 10/10 for sure. They also offer snacks lol

Very, very satisfied with our experience. Staff was very friendly, helpful, from offering beverages, walking to Enterprise to help us with our rental, introducing me to all of the staff, to answering all of our questions. Our Granddaughter learned a lot. We love the car and we are thankful we stopped by. Everyone was very friendly.

Everyone at terry reid hyundai is always professional and courteous Attention to detail is first on everybody's list

Great service! Great people! I always come back here, and it is not close to me.

Great people very easy to work with. Will and Austin were terrific to work with

When i come i am always treated lwith such kindness and everyone is always helpful and kind